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FAQs

1. What products do you sell?

We specialize in jackets for men and women, including denim jackets, casual outerwear, and timeless everyday styles.

2. Where are you located?

Nic Blue Us is based in the United States, and we ship nationwide through trusted carriers.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, AMEX, Discover, JCB), PayPal, checks, and money orders, securely processed via Stripe and PayPal.

4. What currency are your prices listed in?

All prices are shown and processed in U.S. Dollars (USD). If you’re paying with a non-USD account, your bank may apply conversion fees.

5. How long does shipping take?

  • Standard Shipping (Free): 5–7 business days after processing.

  • Expedited Shipping ($7.99): 3–5 business days after processing.
    Orders are processed within 1–2 business days (except Sundays and holidays).

6. Which carriers do you use for delivery?

We work with reliable carriers including USPS, UPS, FedEx, DHL Express, Amazon Shipping, and regional carriers like LaserShip and OnTrac.

7. Do you offer order tracking?

Yes! Once your order ships, you’ll receive an email with a tracking number to check the delivery status directly on the carrier’s website.

8. What is your return policy?

You can request a return within 30 days of delivery if items are unused, in original condition, and with tags attached. Refunds are processed within 5–7 business days after inspection. Please see our Return & Refund Policy for details.

9. Is my payment information secure?

Absolutely. All payments are protected with SSL encryption, and sensitive details like credit card numbers are never stored on our servers.

10. How do you protect my personal information?

We value your privacy. Your personal data is used only to process orders and improve your experience. We never sell or share your information with third parties for marketing purposes. See our Privacy Policy for full details.

NIC BLUE US INFO

Email: info@nicblueus.com
Customer Service Hours:
Monday to Saturday: 9:00 AM — 5:00 PM
(Local Time)
Address: 2007 Agua Fina APT 3, Edinburg, TX 78541, United States

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