Return & Refund Policy

Thank you for shopping at Nic Blue Us. We want you to be completely satisfied with your linen apparel. If you are not happy with your purchase, we are here to help.

1. Return Window

You have 30 days from the date you received your item to request a return. After 30 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unworn, unwashed, and in the same condition that you received it.
  • It must be in the original packaging with all tags still attached.
  • You must have the receipt or proof of purchase.

3. Return Process

To start a return, please contact us at info@nicblueus.com.

  • If your return is accepted, we will send you instructions on how and where to send your package.
  • Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

  • Defective or Incorrect Items: If the return is due to our error (you received a damaged, defective, or incorrect item), Nic Blue Us will cover the return shipping costs and provide a prepaid shipping label.
  • Customer Remorse: If you are returning an item because of a change of mind, size preference, or style choice, the customer will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Restocking Fees

We do not charge any restocking fees on returned items.

6. Refunds

Once we receive and inspect your return, we will notify you via email. We will also inform you of the approval or rejection of your refund.

  • Approved Refunds: The refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Damaged Goods

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

9. Contact Us

For any questions regarding returns or refunds, please reach out to our team:

  • Email: info@nicblueus.com
  • Business Address: 607 Flanders Ave, San Antonio, TX 78214-1635, USA
  • Customer Service Hours: Monday to Friday, 08:00 AM – 5:00 PM (Central Standard Time).
  • Contact Form: Contact Us